— FAQ

Frequently Asked Questions

Find quick answers about our school portraits, sports team photography, graduation photos, event coverage, ordering process, and more. We make it easy to get the information you need for a seamless photography experience!

Finding Your Photos

If your team image did not appear with the individual photos, you can click on the team link at the top of the proof page to view all teams. If you are unable to find the image, please contact your photographer or call Customer Support at 800-345-1443.

If your team image did not appear with the individual photos, you can click on the team link at the top of the proof page to view all teams. If you are unable to find the image, please contact your photographer or call Customer Support at 800-345-1443.

Yes, please contact Customer Service at 800-345-1443 and we can remove the image for you.

Imaging Processing & Customer Service

Yes, the proof images are low resolution and have not been corrected in any way. The final photo products are printed at a much higher resolution and are corrected individually for color and density.

The cropping varies based on the different print sizes. You may crop your image on our website using our free cropping tool. Cropping will be slightly different from the proof size image.

 

We are certified by First Data to utilize the best practices for security of credit card information. Your information is encrypted to prevent unauthorized use. All spaces where the information resides have limited access and the access is granted based on fingerprint. We are also in compliance with Payment Card Industry standards.

Shipping Information

Prints are normally shipped within 48 hours of receipt. You should receive the order via US Mail within one week, unless your order is a specialty item or you selected FedEx shipping. If you have placed an order at an event, please check with the photographer.

Photos will be shipped in one package, except for larger sized prints, such as group photos, which will arrive separately. Any custom products, plaques, tassel frames, or framed prints will be sent out as separate shipments.

Please contact our Customer Support Department at 800-345-1443 and a representative will assist you in locating your order.

Copyright

When you purchase images, the original image remains the property of Party Pics. To make copies of your photos legally, you must obtain permission from the photographer. We provide customers with digital products that include an image download which is intended to give you the convenience of digitally displaying your image online and the ability to print as many copies as you want. If you purchase a digital image, Party Pics can provide a copyright release.

 

All images are copyright protected. Call our Customer Support Department at 800-345-1443 to obtain permission to use the photos.

Our Customer Support Department is open 8:00am-5:00pm Central Standard Time, Monday through Friday to answer any questions, address any problems as well as take any orders. You can contact our Oklahoma City corporate office by phone at 405-951-7300 or by filling out our contact form.

Refund/Return Policy

At Party Pics we guarantee 100% satisfaction. If you are unhappy with your order, please contact your photographer to further assist you.

General Product Information

Luster photos are printed on standard photo paper. These photos have a matte photo finish.

Laminated photos are printed on professional photo paper. A thin plastic coating is added for a protective glossy finish and prevents any tearing, fading, water, and finger print damage.

Metallic photos are printed on professional metallic photo paper. This creates a metallic appearance with vibrant colors.

Our photographers offer various file sizes; please check with your photographer for the highest resolution.

Depending on the product you select, you can include a variety of customization options. Most products include individual’s name, school or league name, and year.

Our photo packages are designed to provide you with the best value and give you the most for your money. Value packages consist of multiple copies of a single pose and cannot be split between multiple poses. However, if you order a mix-and-match photo package, you will be able to choose multiple images.

If your child was photographed on a “green screen”, a solid blue or solid bright green background, you have the option of choosing from hundreds of different backgrounds online. Otherwise, a background change is considered custom retouching. Please contact a customer service representative at 800-345-1443 for further assistance.

School Picture Day Information

A retake day may be scheduled at the school, which should be listed on your school’s event calendar. All underclass retakes are free of charge. Please contact your photographer for further assistance.

If you are given the opportunity to choose your own yearbook photo, there will be specific instructions on how to do so. If you pick a photo outside of the instructed parameters, Party Pics reserves the right to choose a different image.

No, you can purchase different poses from the pose chosen for the yearbook

Your yearbook deadline is typically determined by your school.

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